To enjoy your Jéh jewelry for as long as possible, we recommend handling your jewelry with care. Avoid contact with water, perfume, creams, and cleaning products. We also advise against wearing your jewelry while exercising, showering, or sleeping.

Store your jewelry in a dry place, preferably in the original box, to help prevent scratches and discoloration. Has your jewelry become a little dull over time? Carefully use a soft silver polishing cloth to restore its shine.

All Jéh jewelry is made with care and high quality materials and therefore deserves loving maintenance as well.

For more information, read our blog!

We work with genuine gemstones. As these are natural products, no two stones are exactly the same. Every piece of jewelry is unique. Each gemstone has its own special properties and characteristics. Please note: the color and structure of the stone may differ slightly from the photo shown on the website.

Read all about the properties and characteristics of each gemstone on our gemstone page!

1. I have a nickel allergy. Can I wear Jéh Jewels jewelry?

Yes, the silver we use is nickel free. Aluminium, copper, and brass are also nickel free.

2. Are all jewelry pieces in the webshop in stock?

Yes! If an item is temporarily out of stock, this will be indicated in the product information. The delivery time will then be 2 to 6 weeks.

*Subject to possible stock changes or items sold in the meantime.

3. Can I have my jewelry repaired?

Yes, this is possible. Please contact us first!

4. What is the best way to contact Jéh Jewels?

You can reach us by phone from Monday through Thursday between 9:00 AM and 3:00 PM, and on Friday from 9:00 AM to 1:00 PM at 010 59 136 51, or by email at info@jehjewels.nl. We will do our best to respond as quickly as possible!

1. Do you also sell gift cards?

Yes, you can order a gift card with an amount between €10 and €500. You can choose between a digital or physical gift card. The gift card can only be used in our webshop and not at retail locations.

• The physical gift card is shipped in a letterbox package.
• The digital gift card is sent directly by email. Perfect as a last minute gift!

You can order the gift card here.

2. How do I redeem my gift card?

During checkout, you will find a field called “use a gift card.” Enter your code there, and the amount will automatically be deducted from your order total.

3. Is it possible to use a gift card in multiple parts?

Yes, this is possible. Any remaining balance will stay available, and you can use the gift card across multiple purchases.

4. How long is a gift card valid?

Our gift cards are valid for 2 years from the date of purchase.

5. Can I combine a gift card with a discount code?

Yes, this is possible. During checkout, there is a separate field for a gift card and a discount code.

We exclusively work with high quality and durable materials, such as 925 sterling silver, oxidized silver, gold plated silver, Goldfilled, 9 carat and 14 carat gold, combined with genuine gemstones and pearls. Many of our jewelry pieces are semi handmade and carefully finished, giving each design a unique character.

Would you like to learn more about our materials and their properties? Visit our materials page.

1. How can I pay for my purchase?

Payments for webshop items can be made via iDeal, credit card, Visa, PayPal, and Bancontact.

2. Why is my credit card being declined?

A credit card may be declined for one of the following reasons:

• The credit card may have expired. Please check whether your card’s expiration date has passed.

• The credit limit may have been reached. Please contact your bank to verify that you have not exceeded your purchase limit.

• Some information may have been entered incorrectly. Please check whether all required fields have been filled in correctly.

3. Can my company details be included on the invoice?

Yes, this is possible. Simply enter your company details during checkout.

4. Is it safe to use my credit card on the website?

Yes, your information is encrypted and securely transmitted using SSL technology. For payments with Visa and Mastercard, only Secure Electronic Transactions (SET) are accepted. After verifying that the card belongs to the SET system, the system contacts the issuing bank so the buyer can authorize the purchase. Once the bank confirms the authenticity, the payment will be charged to your card. Otherwise, the order will be cancelled.

1. Do you also have points of sale?

Yes, absolutely! We have various points of sale in the Netherlands, Belgium, Luxembourg, France, and Germany. You can view the point of sale closest to you here: points of sale.

2. Are you able to check the stock at points of sale?

Unfortunately, no. To make sure an item is in stock at a specific point of sale, we recommend contacting the store directly.

3. Is it possible to send an item to a jeweler/goldsmith so I can view it there?

Yes, this is possible, but the request must be made by one of our points of sale. We offer a viewing shipment service for jewelry items starting from €50. The point of sale can return the item to us afterwards.

It is always possible to return a piece of jewelry to us. We offer a 14 day return period. Please note that it is mandatory to include a return form with your return shipment. Read all about our return conditions here.

• Returns are shipped at your own risk. We are not responsible for lost packages. We therefore recommend always sending your return with Track & Trace or by registered mail.
• You will receive your refund within a maximum of 14 days after we have received your return. The amount will be refunded via the same payment method used for the purchase.

1. When will I receive my order?

Orders placed before 3:00 PM on business days will be shipped the same day.

• The Netherlands | Belgium: 1 to 3 business days
• Germany | France | Austria | Luxembourg | Italy | Spain | Denmark | Sweden: 1 to 5 business days

Please note that delivery may take slightly longer during holidays.

Orders are shipped with DHL or PostNL, and you will receive a Track & Trace code by email once your order has been shipped. Orders are processed and shipped from Monday through Friday.

It is also possible to collect your order free of charge in Maasland. Collection is available on business days between 9:00 AM and 5:00 PM. Your order will be ready for pickup within one hour after placing the order. We kindly ask that orders are collected within 4 business days.

2. Where can I receive my order?

You can have your order delivered to any address you prefer, such as your home, workplace, or a PO box. It is also possible to have your order delivered to a PostNL or DHL service point. This option can be selected during checkout.

3. What are the shipping costs?

The Netherlands / Belgium:

• Orders under €100: €4.95 shipping costs
• Orders from €100: Free shipping

Germany | France | Austria | Luxembourg | Italy | Spain | Denmark | Sweden:

• Orders under €150: €6.95 shipping costs
• Orders from €150: Free shipping

4. Can orders be delivered to another country?

Yes. Jéh Jewels also ships orders to Belgium, Germany, Luxembourg, Austria, France, Spain, Italy, Denmark and Sweden.

We offer a 1 year* warranty on our jewelry, provided it has been handled with proper care. Read all about our warranty conditions here.

*For gold plated silver jewelry, we offer a 3 month warranty.

“Put your jewelry on last and take it off first.”

If you prefer to wear your jewelry all the time, we cannot offer this warranty, as no piece of jewelry is designed for continuous wear. We believe in the quality of our jewelry and want you to enjoy our products for as long as possible. With a little love and care, that can be a very long time.

We therefore recommend minimizing contact with water and sweat. Exposure to these can increase the risk of loss and accelerate the natural wear process.