Privacy & Cookie Policy

1. Introduction

Jéh Collection B.V. highly values your privacy and is committed to protecting your personal data. In this Privacy & Cookie Policy we explain how we collect, use, store and protect your personal data, and how we use cookies and similar technologies on our website.

This policy applies to the use of the website and all services provided through it by Jéh Collection B.V.

Effective date: 03-02-2026

When a new version of this policy is published, all previous versions expire.

2. Who we are

Jéh Collection B.V.

• Koningin Julianaweg 4a
• 3155 XC Maasland
• The Netherlands
• T +31 (0)10 591 3651
• E info@jehjewels.nl

Contact person for privacy matters: E. van Buuren

3. Personal data we process

We process personal data that you actively provide to us, for example when you:

• place an order
• create an account
• subscribe to our newsletter
• contact us

This may include:

• name and address details
• email address
• payment details
• order history
• IP address

We also process limited technical data that is automatically collected when you use our website.

4. Purpose of data processing

We process your personal data exclusively for the following purposes:

• processing and delivering orders
• handling payments
• customer service and communication
• sending newsletters (only with consent)
• complying with legal and administrative obligations
• improving our website and services

We do not use your data for targeted marketing without your explicit consent.

5. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

• performance of a contract
• legal obligation
• legitimate interest
• your explicit consent

You may withdraw your consent at any time.

6. Third parties & processors

We only share personal data with third parties when necessary for our services.

E-commerce software

Magento: Used to operate our webshop. Magento processes data solely to provide technical support and services and applies appropriate security measures.

Email marketing

Klaviyo: Used to send newsletters. Your data is stored securely and never used for Klaviyo’s own purposes. You can unsubscribe at any time via the link in each email.

Payments

Buckaroo: Processes payment data securely. Buckaroo may share anonymized data to improve its services and complies with legal retention periods.

Shipping

PostNL & DHL: Used for order delivery. Only necessary address details are shared.

Accounting

Exact Onlin: Used for invoicing and bookkeeping. Data is stored securely and used solely for administrative purposes.

All processors are contractually bound to confidentiality and data protection obligations.

7. Data retention

We retain personal data only as long as necessary:

• customer profiles are retained until you request deletion
• invoices are retained according to legal requirements
• after deletion requests, data is anonymized where legally required

Employees no longer have access to inactive customer profiles.

8. Your rights

Under GDPR, you have the right to:

• access your personal data
• correct inaccurate data
• restrict processing
• object to processing
• data portability
• deletion (“right to be forgotten”)
• lodge a complaint with the Dutch Data Protection Authority

Requests can be submitted via our privacy contact person. We respond within 30 days.

9. Cookies & similar technologies

9.1 What are cookies?

Cookies are small text files stored on your device when you visit our website. Cookies help ensure the website functions properly and provide insights into website usage.

9.2 Types of cookies we use

Functional cookies (required)

These cookies are necessary for the website to function properly, such as shopping cart functionality and security settings.

These cookies are placed without consent.

Analytical cookies

These cookies help us understand how visitors use our website, for example which pages are visited and how errors occur.

We use Google Analytics 4, which is configured in accordance with Google Consent Mode v2.

Without consent, Google Analytics only collects aggregated and anonymized data without using cookies (cookieless measurement).

Analytical cookies that are not fully anonymized are only placed after explicit consent.

Marketing & tracking cookies

These cookies track browsing behavior across websites and are used for marketing and advertising purposes, such as showing personalized advertisements.

Marketing and tracking cookies are only placed after explicit consent.

9.3 Consent for cookies

When you first visit our website, you are shown a cookie banner where you can:

• accept all cookies
• refuse non-essential cookies
• choose cookie preferences per category

Tracking and marketing cookies are never placed before consent is given.

You can change or withdraw your consent at any time via the cookie settings on our website.

9.4 Third-party cookies

Third parties may place cookies via our website, such as:

• Google (Analytics, Ads)
• social media platforms
• marketing and analytics tools

These parties may process data outside the European Union. Where applicable, appropriate safeguards are applied in accordance with GDPR requirements.

10. Changes to this policy

We reserve the right to modify this Privacy & Cookie Policy at any time. The most recent version is always available on our website. If changes significantly affect how we process your data, we will inform you by email where required.

11. Contact & complaints

If you have questions about this policy or wish to exercise your rights, please contact:

E. van Buuren: info@jehjewels.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).